Community urgent care consultation

Community urgent care consultation has now ended  

We want to change and improve the way we provide community urgent care services in Barking and Dagenham, Havering and Redbridge.

Community urgent care services provide same-day care and advice for people with urgent, but not life threatening, physical and mental health issues. These include GP out of hours, our seven GP access hubs and four local walk-in services including the one at Loxford Polyclinic. 

From May to September 2018, we ran a consultation asking people what they thought about our proposals. The CCGs published a document Right care, right place, first time that set out two options for proposed changes, and a questionnaire for people to have their say. The questionnaire was also available as an easy read version and we published Frequently asked questions (FAQs) which we kept updated.  

During the consultation period, the CCGs actively engaged with hundreds of local people with the help of a number of community and voluntary groups. We talked through our proposals with more than 25 community groups (including Age UK, local carers’ groups, associations supporting our black and ethnic minority residents, pensioners’ forums and patient representatives groups). 

We also shared information at 11 drop-ins sessions in good footfall locations across the boroughs, including Romford Market, Barking Market, Ilford Town Centre, and local libraries. The CCGs also met with local stakeholders and clinicians to discuss our proposals and answer any questions. The consultation closed at 5pm on Tuesday 4 September 2018. Thank you to everyone who took the time to read our proposals and give us their feedback. 

Next steps  

No decisions has been made. Over the last few months, the CCGs have extensively engaged and consulted with local people to explain the proposed changes and the reasons for developing the proposals. An overwhelming number of responses, both online and in paper form, has been received, and the CCGs will now consider the feedback, and present to our CCGs’ Governing Bodies to make a final decision. Once a decision has been formed, this report and details of whatever decisions are made will be published on this website.


Page last updated 05 September 2018