Don’t forget to have your say on proposals to improve local community urgent care services

11 July 2018

Barking and Dagenham, Havering and Redbridge Clinical Commissioning Groups (BHR CCGs), are reminding people to have their say in a consultation on community urgent care services.

 

Community urgent care services provide same day care and advice for people with urgent, but not life threatening, physical and mental health issues. These include our GP out of hours service (GPOOH), our seven GP access hubs and four local walk-in services. 

We are asking the public for their views on proposals to change, and improve the way community urgent care services are accessed locally in Barking and Dagenham, Havering and Redbridge. We want to hear what local people think, and over the coming weeks we will be at the following locations: 

  • Vicarage Field Shopping Centre, Station Parade/Ripple Road, Barking, IG11 8DQ 5 July, 10am-1:30pm
  • Harold Wood Polyclinic, St Clements Avenue, Gubbins Lane, RM3 0FE 6 July, 10am-12pm
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  • Ilford Town Centre, High Road, Ilford, IG1 1DE 11 July, 10am-12:30pm
  • Barking Market, East Street, Ripple Road and Short Blue Place, Barking, IG11 7LU 12 July, 10am-1:30pm
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  • Wanstead Library, Spratt Hall Rd, London, E11 2RQ 18 July, 2pm-5pm
  • Ingrebourne Valley Visitor Centre, Hornchurch Country Park, RM12 6DF 21 July, 12pm-3pm
  • Redbridge Central Library, Clements Road, Ilford IG1 1EA 25 July, 10:30am-1:30pm
  • Becontree Heath Leisure Centre, Althorne Way, Dagenham, RM10 7FH 31 July, 10:30am-1:30pm 

As part of the consultation we are seeking local feedback on proposals to make more urgent appointments bookable in advance by calling NHS 111, and have two options for changes to where you can walk in and wait without an appointment: 

  • Option 1: Patients can walk in or book urgent appointments at four Urgent Treatment Centres, at King George Hospital, Queen’s Hospital, Harold Wood Polyclinic and Barking Community Hospital. Bookable appointments available at eight community urgent care service locations, (including Loxford Polyclinic and South Hornchurch Health Centre.) 
  • Option 2: Patients can walk in or book urgent appointments at two Urgent Treatment Centres, - King George Hospital and Queen’s Hospital. Bookable appointments available at ten community urgent care service locations, (including Harold Wood Polyclinic, Barking Community Hospital, Loxford Polyclinic and South Hornchurch Health Centre.) 

Both options will help to make it easier for people to choose the right service when they have an urgent health need. 

The CCGs have published a document that sets out the two options for proposed changes, and a questionnaire for people to have their say. The questionnaire is available on the CCG websites: Barking and Dagenham, Havering and Redbridge.

All responses must be received by 5pm on 21 August 2018.