Videos put people in the picture about local NHS services

21 May 2018

Three NHS professionals are helping to put people in the picture about local healthcare services in Barking and Dagenham, Havering and Redbridge (BHR). 

With huge pressure on urgent care services and local hospital A&E departments, choosing the right place for treatment and advice has never been more important. 

To help people choose wisely, the borough’s NHS clinical commissioning groups (CCGs) have produced three short videos highlighting the healthcare options in BHR.  

The videos – which can be viewed on the CCGs’ websites – feature Barking GP Dr Jagan John, Hornchurch GP Dr Kofo Jegede and South Woodford pharmacist Lubna Patel (pictured).  

They explain how to access evening or weekend NHS GP appointments, and how visiting a pharmacy or using the free NHS 111 service can help you get help you need more quickly. 

Dr John, who is chair of Barking and Dagenham CCG, said: “If you do get ill or suffer a minor injury, there are lots of ways that you can get the right care you need in BHR. 

“No one wants to spend hours sitting in A&E and you don’t need to, as there are quicker, easier ways to get treatment, or to be seen by a nurse or doctor. 

“Going to the right place ensures you receive the help you require as quickly as possible, and it also helps to free up A&E for people with life threatening injuries and illnesses.”  

The videos are just part of the ongoing work by the BHR CCGs and their health and social care partners to raise public awareness about community emergency urgent care services and relieve pressure on A&E teams at the King George and Queen’s hospitals. 

Dr John added: “We hope that these videos will help people to choose wisely when they need treatment or advice – doing so will benefit patients and help the local NHS.” 

People who require health services in Barking and Dagenham, Havering and Redbridge over the Spring bank holiday weekend have a number of options: 

  • Urgent GP appointments – Urgent, same-day, bookable appointments are available every evening, weekend and on bank holidays at the boroughs’ GP hubs. Appointments are available from 8am to 8pm throughout the bank holiday weekend. To book an urgent same day appointment, call 020 3770 1888 or contact NHS 111. 
  • Pharmacy – Many common illnesses such as coughs or colds can be best and most easily treated by visiting your local pharmacy, where you can speak to a pharmacist without making an appointment. Your pharmacist can offer advice on how to look after yourself at home with rest and over-the-counter treatments. There are a number of pharmacies open in BHR over the Spring bank holiday weekend. A full list is available on the Barking and Dagenham CCG website, the Havering CCG website, or on the Redbridge CCG website
  • NHS 111 service– If you need medical help fast but your condition is not life threatening, you can the call free NHS 111 service 24 hours a day, seven days a week. Its trained advisors and experienced clinicians can assess you, offer advice and direct you to the right place for the medical care you need as quickly as possible. 
  • Mental health support– If you are already known to mental health services, or need to speak to someone urgently, you can call NELFT mental health direct on 0300 555 1000 at any time. Advisors can arrange for you to speak with a mental health professional and help direct you to the right service to get the support you need. 
  • Walk-in services – If you are not registered with a GP and need urgent medical help, you can visit your nearest walk-in service. You do not need an appointment. These are open seven days a week. Opening times are locations are available on the Barking and Dagenham CCG, Havering CCG and Redbridge CCG websites. 

You can also search for local healthcare services for the area where you live using the myhealthlondon app in Barking and Dagenham, Havering or Redbridge.