This page is a printable version of: https://www.haveringccg.nhs.uk/Get-involved/consultations-and-engagement.htm
Date: 23 November 2020
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Survey of young people’s experiences during the pandemic
We received feedback from our community voluntary sector partners that our response to the pandemic needed more focus on our young people, and that the pandemic was set to impact greatly on their mental health and wellbeing. We listened and initiated a project with our three borough youth councils to find out how our young people had been coping.
The aims of the project were to find out how young people were feeling, find out how they had been managing during the lockdown and to find out what they were worried about, now and in the future. This would enable us to identify what support they might need moving out of lockdown and back to school.
Five volunteers from each youth council came together to talk about what questions should be asked and a survey of five questions was coproduced by the project team. The common survey questions were then uploaded to the borough engagement platforms, with a few extra questions that they wanted to ask locally, and each youth council then set out to promote their surveys through their channels including Instagram and SnapChat.
We received 1,239 responses and the survey report can be found here.
In line with other CCGs across England, we have introduced a written NHS continuing healthcare (CHC) placements policy to support how decisions are made as to where patients receive their individual packages of care (e.g. at home or in a care or nursing home).
We consulted local CHC patients, their families and carers, local residents, health and social care professionals, and community groups about the content of the policy. A document explaining the proposed policy was produced, along with a survey. In total, 106 survey responses and two letters were received, and 32 representatives from local organisations attended an engagement workshop.
The Joint Committee of BHR CCGs met in public following the consultation (on 30 January 2020) and agreed the final content of the written policy. The policy came into effect from 17 February 2020.
Please note, following the Joint Committee meeting the CCGs have received further information on local advocacy services from Healthwatch Redbridge and VoiceAbility. This information is currently being reviewed by the CCGs.
We have continued to work with local Healthwatch colleagues to engage with local people on how we can improve communications on urgent care services.
This year, we commissioned the three local Healthwatch organisations to undertake research with local people – testing their knowledge of NHS 111 and exploring how they currently find out information on health services and their views on how best we can share information on local services.
We also asked for feedback on a range of existing communications materials. The findings will help inform our plans for communications and engagement ahead of upcoming changes to local community urgent care services.
We have undertaken extensive engagement and a 14-week public consultation on community urgent care services, and we listened to feedback from stakeholders and the public who said more work was needed to ensure local people understood how to access urgent care and the changes to two existing walk-in services (at Loxford Polyclinic in Ilford and South Hornchurch Health Centre in Havering) which will become bookable services with appointments available via NHS 111.
The Havering Compact is a joint agreement between voluntary groups and public bodies and exists to help the partners improve their relationship for mutual advantage and community gain.