Please note that this website is no longer updated

For the latest local health and care information, visit

Information that has been held previously by NHS Barking and Dagenham Clinical Commissioning Group (CCG), NHS City and Hackney CCG, NHS Havering CCG, NHS Newham CCG, NHS Redbridge CCG, NHS Tower Hamlets CCG and NHS Waltham Forest CCG is transferring to the new CCG, NHS North East London CCG on 1 April 2020.

The new CCG will become the new controller for the data held by the superseded organisations. For further information about how NHS North East London CCG processes personal data, please refer to the organisation’s privacy notices. If you have any further questions about the use of data by NHS North East London CCG, please contact

This site will be archived and no longer available from 30 September 2021.


Coronavirus information for local people

We’ve created this page to store helpful information and updates relating to Coronavirus (Covid-19) for local people.

Here you will find links to our partner organisations so you can find medical advice, get support with your shopping and prescriptions, and discover what other resources are available to help you through this difficult time.

We know it’s not a complete list of information – things are moving at a fast pace– so we’ll do our best to keep this up to date and useful for everyone. If you see something that needs changing or if you have something to add, please email:

General information

For the latest advice visit:

Sign up to official, trustworthy and timely information and advice about Coronavirus from GOV.UK via Whatsapp. Find out how here.

Havering Council

Havering Council has developed a Coronavirus Information page.

The Council has also produced a ‘Good to know’ leaflet which tells residents about changes to Council services and lists useful numbers.

Our local hospitals

See the latest updates from Barking, Havering and Redbridge University hospitals

North East London Foundation Trust (NELFT)

Find out about service changes at NELFT

A guide to resources available to support children, young people and families with their mental health and wellbeing.

If you need support

Coronavirus Helpline - Havering Council

Havering Council has a free-to-call helpline for residents with urgent needs because of coronavirus: 0800 368 5201 Calls will be answered between 8.30am and 6pm.

The Council are asking residents with concerns around care, urgent issues around health and well-being, lack of access to supplies including food and medicine to call the helpline.

Residents with less urgent needs or needing advice on other council services should go to the Council's website for a range of contact options.

You can also email:

Havering Volunteer Centre

If you are needing support during these uncertain times and would like to talk to a friendly voice at the end of the phone please contact Havering Volunteer Centre on 01708 922214. 

Help for people at a higher risk

The NHS shield list (formerly known as the vulnerable patient list) is a list of patients who need specific advice about their circumstances and their medical condition makes them particularly vulnerable to Coronavirus. The NHS has sent letters to people who are on the list telling them to stay at home.

Patients who are extremely vulnerable can register for help

Advice for high risk patients

Advice on what to do if you think you should be on the list but haven’t had a letter

Frequently Asked Questions:

Help for older people who are isolated

We are regularly updating a list of help available to the older population in Barking and Dagenham, Havering and Redbridge. You can view this list here.

Childcare for key workers in Havering

All of the primary and secondary schools in Havering remain open to support key worker children and vulnerable children. However, there are a large number of the private early years providers closing.

Visit the Family Services Directory (FSD) to find out which childcare providers are open.

How you can help

Volunteer for your community via the Havering Volunteer Centre

If you would like to get involved and support your community please contact or call 01708 922214 and they will do the rest. 

Once all checks are completed and you are registered, you will be matched to a Havering resident who will benefit greatly from a daily call from you to check they are okay.

Join the national volunteer responders programme

The NHS has launched its Volunteer Responders programme to support the NHS during the COVID-19 outbreak. Volunteers will be matched in to roles that can support the 1.5m people in England who are at most risk from the virus to stay well. Find out more information and how to register.

How to help safely

This guidance outlines how you can help and importantly, how to do this safely

Accessible information

Foreign language guidance

The UK Government has released translated guidance for self-isolation and social distancing into the following languages: Arabic, French, Mandarin, Cantonese, Polish and Welsh.

Doctors of the World have  produced NHS COVID-19 advice for patients in more languages, with  languages being added all the time.

GLA and Doctors of the World have also produced translated well-being guidance

Sight and hearing loss

Information videos in British Sign Language:

Easy read documents

If you have any specific easy read requirements relating to Coronavirus, please contact Annie on the above email address.

Useful resources

A children’s guide to Coronavirus


Page last updated 24 February 2021