This page is a printable version of: https://www.haveringccg.nhs.uk/Our-work/transforming-urgent-and-emergency-care.htm
Date: 13 July 2020
NHS and social care staff in Barking and Dagenham, Havering and Redbridge (BHR) are working together to deliver the best possible urgent and emergency care (UEC) to our community, but our system is under increasing pressure.
Local partners want to improve UEC services, so residents get the right care in the right place, first time – and no time is wasted by patients or our staff.
We know too many people still go to A&E when their condition or illness is not life-threatening or an emergency, and this means too many people in real need of emergency care end up waiting for several hours and may be admitted to hospital when they could have been cared for just as well, or even better, in their own home and with the support of community or social care services closer to home.
Local people have told us that the current urgent and emergency care system is confusing, fragmented and difficult to understand. Our clinicians and staff are struggling to cope with rising demand, and the financial challenges we face locally mean we need to find more efficient ways to deliver high quality, safe, urgent and emergency care, seven days a week.
So what are our plans? We’ve listened to local people, clinicians and staff and learned from best practice locally and across the country. We want to:
We’re focusing on these areas because patients, clinicians and staff agree that we should. We’ve looked at the evidence in local data about how people use services and why. We explored what other areas do, so we learn from their experiences. We want to use best practice, but also be bold enough to try new things and make them work for us.
We will continue to talk to and listen to people who live and work in our area, and work with them to develop our plans.
Clinicians and patients help to explain how local research is driving improvements to urgent and emergency care (UEC) across Barking and Dagenham, Havering and Redbridge (BHR) in our film.
We spoke to more than 4,000 local people about local UEC services and worked with local clinicians and staff working on the frontline of the NHS and social care in our area - the largest piece of market research on this subject ever carried out in the area
Our research study has given us a wealth of information about what our community knows about the different services, what drives people’s choices of UEC services and how frequently they use them. This feedback is directly shaping new ways of working including the redirection of adult patients at Queen’s Hospital.