This page is a printable version of: https://www.haveringccg.nhs.uk/havering-news/call-nhs-111-for-urgent-medical-attention-or-advice-in-havering/61142
Date: 21 January 2020
People in Havering are being reminded that NHS 111 is much more than a helpline – if you're worried about an urgent medical issue, you can call for free to speak to a fully trained adviser.
Anyone who feels unwell or needs urgent help for a family member but is unsure what to do can call the NHS 111 service at any time of the day or night.
NHS 111 ensures that you get the right care, from the right person, in the right place, at the right time. It is free to call and is available 24 hours a day, seven days a week.
More people can now speak directly to a GP, nurse, paramedic or other health professional for advice when they call, as our local NHS 111 service has introduced a fast-track service for children aged up to one and for adults aged 65 and over.
Currently handling about 15 million calls every year, NHS 111 provides clinical advice, assessment and direction to the most appropriate local healthcare service.
The NHS 111 service is staffed by fully trained advisors who can quickly assess if you need an ambulance, and if you do, one will be sent immediately.
Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist, or even a GP. If required, they can arrange face-to-face appointments.
NHS 111 can also provide advice and support for those struggling with their mental health. Identifying where you or a loved one may need support early can make all the difference.
If you need a prescription, the service also can organise to have your medication made available for pick up at a location convenient for you.
Dr Atul Aggarwal, a local GP and chair of Havering Commissioning Group (CCG), said: “NHS 111 is much more than a helpline. The fully trained team is available to provide advice and support 24/7, and can connect you to the right service for you.
“At an extremely busy time for the NHS, this means that you get the help you need, when you need it and it also ensures that our local NHS emergency teams can focus on those who are seriously ill or injured and who need their help the most.
“If you need medical help urgently but it’s not a life-threatening emergency, call NHS 111. It is free to call and is available 24 hours a day, seven days a week.”
If you have difficulties communicating or hearing, you can use the NHS 111 service through a text phone by calling 18001 111. There is also a free confidential interpreter service, which is available in many languages. You can also use the video relay service, which allows you to make a video call to a British Sign Language interpreter.